Accessibility commitment
We're dedicated to making our website accessible to everyone, regardless of ability or technology
- WCAG 2.2 AA CompliantMeeting international accessibility standards
- Keyboard NavigationFull functionality without requiring a mouse
- Screen Reader CompatibleOptimized for assistive technologies
Accessibility Standards
We strive to ensure that our website is accessible to all users, including those with disabilities, in compliance with the Equality Act 2010 and Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Perceivable
Information and user interface components are presented in ways that all users can perceive, regardless of sensory abilities.
- • Alternative text for all images
- • Captions for multimedia content
- • Content adaptable to different layouts
- • Sufficient color contrast ratios
Operable
User interface components and navigation are operable through a variety of inputs beyond a standard mouse.
- • Full keyboard accessibility
- • No time constraints on interactions
- • No content that may cause seizures
- • Clear navigation and wayfinding
Understandable
Information and operation of the interface must be understandable to all users.
- • Clear and simple language
- • Consistent navigation patterns
- • Error identification and suggestions
- • Predictable functionality
Robust
Content is compatible with current and future user tools, including assistive technologies.
- • Valid HTML and CSS code
- • ARIA landmarks where appropriate
- • Compatibility with assistive technologies
- • Responsive design for all devices
Compatibility
Our website is designed to work with a wide range of assistive technologies.
- • Screen readers (JAWS, NVDA, VoiceOver)
- • Speech recognition software
- • Screen magnifiers
- • Alternative input devices
Legal Compliance
We are committed to meeting all legal requirements for digital accessibility in the UK.
- • Equality Act 2010
- • WCAG 2.2 Level AA standards
- • Regular accessibility audits
- • Ongoing improvements
How to Use Our Accessibility Features
We've implemented several features to make our website more accessible. Here's how to make the most of them.
Keyboard Navigation
All functionality on our website is accessible using a keyboard alone. No mouse required.
Common Shortcuts:
- Tab: Move to the next focusable element
- Shift + Tab: Move to the previous focusable element
- Enter/Space: Activate buttons or links
- Arrow keys: Navigate within components
Skip Navigation:
Press Tab when first loading any page to reveal a "Skip to main content" link that allows you to bypass navigation menus.
Screen Reader Compatibility
Our website is optimized for screen readers with proper semantic markup and ARIA attributes.
Supported Screen Readers:
- JAWS (Windows)
- NVDA (Windows)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
Features:
- All images have descriptive alt text
- Form fields have proper labels
- ARIA landmarks for navigation
- Heading hierarchy for structure
Text Resizing and Display Options
Our website supports text resizing and respects your browser's display preferences.
Browser Zoom:
- Use Ctrl + Plus (+) to zoom in
- Use Ctrl + Minus (-) to zoom out
- Use Ctrl + 0 to reset zoom
- Our layout adapts to zoom levels up to 400%
Display Preferences:
- Compatible with dark mode settings
- Respects reduced motion preferences
- High contrast mode compatible
- Font adjustments supported
Known Issues & Exemptions
We are continuously working to improve our website's accessibility. Here are the current known limitations.
Known Issues
Some PDF Documents
Some older PDF documents may not be fully accessible. We are working to remediate these files or provide accessible alternatives. If you need assistance accessing any PDF document, please contact us.
Third-Party Content
Certain embedded third-party content (such as maps or payment processors) may have accessibility limitations beyond our control. We provide alternative ways to access this information where possible.
Interactive Data Tables
Complex data tables in the regulatory documentation section are being improved for better screen reader compatibility. Alternative formats are available upon request.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA due to the exceptions listed above. We are actively working to achieve full compliance.
Assessment Date
Our last accessibility assessment was conducted in April 2025. We perform regular assessments and updates to improve accessibility.
Committed to Continuous Improvement
We regularly review and enhance our website's accessibility features. Your feedback helps us create a better experience for all users.